Privacy Policy

1. Introduction

Salterra Home Watch ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at salterrahomewatch.com, contact us by phone or email, or engage with our home watch and property care services.

By using our website or services, you agree to the collection and use of information as described in this policy. If you have questions, please contact us at the information provided at the bottom of this page.

2. Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, phone number, and property address when you submit a form or contact us directly
• Service information — details about your property and requested services
• Communications — records of messages, emails, or calls you send to us
• Usage data — basic information about how you interact with our website, including pages visited and time spent (collected via standard web analytics tools)
• Device information — browser type, IP address, and operating system, collected automatically when you visit our site

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Schedule and coordinate home watch visits and property care
• Send you appointment reminders, visit reports, and service updates
• Communicate with you via phone, email, or text message (with your consent)
• Improve our website and service offerings
• Comply with applicable laws and regulations

4. SMS / Text Message Communications

If you provide your phone number and consent to receive text messages from Salterra Home Watch, the following terms apply:

By opting in to SMS communications, you may receive messages related to appointment confirmations, visit reminders, property alerts, and service updates. Message and data rates may apply. Message frequency varies based on your service plan and activity.

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us directly at info@salterrahomewatch.com.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating our business (such as scheduling software or email platforms), who are contractually obligated to keep your information confidential
• Legal requirements — if required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When your information is no longer needed, we will delete or anonymize it in a secure manner.

7. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of some parts of our website.

We may use standard analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.